Last updated: March 2025
Roof Surveyor London ("we", "us", "our") is committed to protecting your personal information. This privacy policy explains how we collect, use, store and protect your data in accordance with UK GDPR and the Data Protection Act 2018.
What Information We Collect
We may collect the following personal information when you use our website or contact us:
- Your name and contact details (provided via our contact forms)
- Property address or postcode (provided when requesting a survey quote)
- Information about your enquiry and survey requirements
- Technical information including IP address, browser type and pages visited (collected automatically via cookies)
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide survey quotations
- Schedule and carry out roof surveys
- Deliver survey reports and follow-up communications
- Improve our website and services
- Comply with legal obligations
Cookie Policy
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: To understand how visitors use our website (we use Google Analytics)
- Marketing cookies: Set by HubSpot to support our contact forms and client communications
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- HubSpot (our CRM and form provider) — to process your enquiries
- Our surveyors — to carry out your requested survey
- Legal authorities — if required by law
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Survey records are typically retained for 7 years to support any professional indemnity claims that may arise.
Terms of Service
By using our website and services, you agree to our terms of service. Our survey reports are prepared by accredited professionals for the specific client named in the instruction. Reports are not transferable without our written consent. Our liability is limited to the survey fee paid.
Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
To exercise any of these rights, please contact us via our contact page.
Contact
For any privacy-related queries, please use our contact form.